Cancellation and refund policy…

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in your instructor's day that could have been filled by another client.  Therefore, our studio requires 24 hours notice for any cancellations (except in emergency circumstances/see below). Patients who provide less than 24 hours notice, or who do not show up for their scheduled appointment, will be charged the full price of the session.

  • Please give us at least 24 hours of advance notice for any cancellations. This advance notice gives us the opportunity to try to refill your slot. You can email (preferred method of contact), text, or call the studio to cancel your session.

  • If we are able to refill the session time, there is no charge incurred (no matter when you cancel). The more time we are given to refill the session time, the greater chance that you will not be charged.

  • If the slot cannot be refilled, you will be charged the full price of your session (if you did not provide a 24 hour notice).

  • Emergency circumstances can happen. Emergencies include severe weather, car trouble, acute illness or an injury that does make it possible for you to give the studio 24 hour notice. In this event, we will evaluate each case individually.

  • Illness - sick clients are encouraged not to come to the studio so that they do not risk spreading their illness to others. If you are under the weather, please let us know with a 24 hour notice so that we may try to refill your slot. If you end up feeling better closer to your appointment, your appointment may be reinstated or you will be accommodated elsewhere in the studio schedule.

  • Standing appointment cancellations – if, over a reasonable period of time, a standing appointment is cancelled frequently, we reserve the right to return that appointment time back into our general schedule. Pre-planned breaks for travel, surgery, or other life events will be accommodated. This policy refers to frequent cancellations that are not pre-planned.

  • Session packages have expiration dates as follows:  3 class package = months, 6 class package = 6 months, 12 class package = 12 months

Please feel free to contact us with any concerns or questions that you have. 

 

Charlotte Movement Arts Studio